This page explains how to delete your Dozo AI merchant account and the data associated with it. It concerns the Dozo AI app, published by the Dozo Labs group.
Open Dozo AI, then go to Settings → Delete my account. If you have set a PIN, you will be asked for it to confirm. The deletion takes effect immediately and you are signed out of all your devices.
Write to us at support@dozolabs.com with the subject “Account deletion”, stating your shop's phone number. We verify that the request comes from the holder of the number, then delete the account within 30 days.
If orders are in progress (payment pending or delivery not completed), the deletion is refused until they are handled, so that no customer loses a payment. Complete or cancel those orders, then try again.
Deletion is final: a deleted account cannot be restored.
For any question, write to us at support@dozolabs.com.