Dozo AI helps merchants sell online: their customers order and pay through the merchant's order link (dozoai.co) or on WhatsApp Business, with the help of an automated assistant. This policy explains what data we collect and how we use it.
Conversations are handled by an automated assistant to answer questions, take orders and collect payments; voice notes may be transcribed to be understood. The merchant can take over the conversation at any time.
We use this data only to provide the service: handle orders, collect payments, deliver products and improve the app. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Your data is stored and processed in the European Union (France). It is handled by the service providers we need to run Dozo AI — hosting and database, payment processing, messaging (WhatsApp Business and SMS), speech and language models, and error monitoring — each bound by contract to use it only to provide their service to us. Some of these providers operate from the United States.
You can delete your account at any time from Settings → Delete my account, or request it on our account-deletion page. Data that is no longer needed is deleted or anonymized; transaction data required by accounting and legal obligations is kept in anonymized form.
You can access, correct and delete the data of your merchant account through the app and the deletion page above. A shop's customer can ask the merchant, or us at the address below, to erase the data held about them; we honor these requests for everyone, wherever they live. We do not currently meet the thresholds under which the California Consumer Privacy Act (CCPA/CPRA) applies to us, and we will update this policy if that changes. We never discriminate against anyone for exercising their rights.
You must be at least 18 years old to open a merchant account. Dozo AI is not directed at children, and we do not knowingly collect data from anyone under 13.
For any question, write to us at support@dozolabs.com.